GOVERNANCE & TRANSPARENCY

Bank Policies

Access important policies and guidelines of the Bank relating to governance, customer service, banking operations, security and regulatory compliance.

POLICY & GOVERNANCE

Our Policies & Commitments

The Bank maintains various policies and guidelines to support transparent, responsible and efficient banking operations.

These policies provide a framework for the Bank's operations and help ensure appropriate standards of governance, customer service, information security and regulatory compliance.

Members, customers and other stakeholders can access the applicable policy documents from the list provided below.

Policy Documents

Select the required policy to view or download the official document.

Important

Policies may be reviewed and updated by the Bank from time to time in accordance with applicable requirements.

POLICY DOCUMENTS

Policies of the Bank

Browse the important policy documents of the Bank.

AUDIT & GOVERNANCE

Statutory Auditor Appointment Policy

Policy governing the appointment, eligibility, tenure, responsibilities and other requirements relating to the Statutory Auditor of the Bank.

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CUSTOMER SERVICE

Customer Service Policy

Policy outlining the Bank's approach towards customer service, grievance handling and customer convenience.

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INFORMATION SECURITY

Information Security Policy

Policy relating to protection of information, information systems and technology resources of the Bank.

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PRIVACY

Privacy Policy

Policy describing the Bank's approach towards handling and protecting customer and personal information.

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BANKING OPERATIONS

Loan Policy

Policy governing lending operations, credit assessment and related banking requirements.

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GOVERNANCE

Corporate Governance Policy

Framework supporting responsible governance, accountability and effective management of the Bank.

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RISK MANAGEMENT

Risk Management Policy

Policy framework for identification, assessment, monitoring and management of banking risks.

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COMPLIANCE

KYC & AML Policy

Policy relating to customer identification, KYC requirements and measures for prevention of money laundering.

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DIGITAL BANKING

Digital Banking Policy

Policy relating to digital banking services, electronic transactions and technology-enabled banking operations.

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DOCUMENT ACCESS

View & Download Policies

All available policy documents can be viewed online or downloaded for reference.

Click the View Policy button to open the document in a new browser tab, or select Download to save the document.

PDF Documents

Policy documents are provided in PDF format for convenient viewing and reference.

Latest Version

Please refer to the latest version of each policy published on this page.

Need More Information?

For clarification regarding any policy or banking requirement, please contact the Bank through its official communication channels.