Frequently Asked Questions

The bank provides various services, including savings accounts, current accounts, fixed deposits, recurring deposits, loans, remittances and other banking facilities, subject to the bank's applicable policies.

Banking hours may vary depending on the branch, holidays and applicable regulations. Please contact your nearest branch to confirm the working hours.

You can contact the bank through the telephone number, email address or branch details provided on the Contact Us page of this website.

Visit your nearest branch and submit the duly completed account opening form along with the required identity, address and other documents prescribed by the bank.

The documents generally include applicable officially valid documents for identity and address verification, PAN or Form 60 as applicable, photographs where required, and other documents prescribed by the bank.

KYC stands for Know Your Customer. It is the process used by banks to verify customers' identities and addresses in accordance with applicable regulatory requirements.

Submit the prescribed request form and supporting documents through the bank's approved process. Contact your branch to confirm the documents and available update methods.

Contact your home branch to check the account status and complete the required reactivation and KYC formalities, if applicable.

A fixed deposit is a deposit placed for a specified period at an applicable rate of interest. The interest rate, tenure and payment options are governed by the bank's prevailing deposit terms.

A recurring deposit allows customers to deposit a fixed amount at regular intervals for a specified period, subject to the bank's product terms.

Premature withdrawal may be permitted subject to the deposit scheme, applicable terms, penalties and regulatory requirements. Please contact the bank for details.

You may request the applicable interest certificate from your branch or through any facility made available by the bank.

Loan products may include gold loans, personal loans, business loans, property-related loans and other advances offered by the bank. Availability is subject to the bank's approved schemes.

Visit your nearest branch, enquire about the applicable loan scheme and submit the prescribed application with the required supporting documents.

Requirements depend on the loan type and may include identity and address proof, income or business documents, bank statements, security documents and other records required by the bank.

The applicable interest rate depends on the loan product, approved bank policy, customer eligibility and other applicable terms. Contact the bank for current rates.

Unified Payments Interface (UPI) enables eligible customers to make instant bank-to-bank payments using a supported UPI application, subject to the services enabled by their bank.

NEFT and RTGS are electronic funds transfer systems. NEFT processes transfers in batches at frequent intervals, while RTGS settles eligible transactions individually in real time. Availability and transaction conditions depend on the applicable banking arrangements.

Keep the transaction reference number and check the transaction status. If the amount is not reversed within the applicable timeline, contact your bank or raise a complaint through the authorised grievance channel.

Immediately block the card through the bank's authorised channel and report the loss to the bank. Follow the prescribed procedure for requesting a replacement card.

Never share your PIN, password, OTP or UPI PIN. Do not install unknown applications or follow suspicious payment links. Report unauthorised transactions immediately through your bank's official channels.

You may submit a complaint to your branch or through the bank's designated grievance redressal channel. Keep the complaint reference number for future correspondence.

Report it immediately to your bank through its official contact channels, request appropriate blocking of affected payment instruments where necessary, and follow the bank's instructions for registering the complaint.

Please refer to the Service Charges page on this website or contact your nearest branch for the latest applicable charges.

You can share your feedback through the Contact Us page, by contacting your branch or through the bank's designated customer service channel.